Topics I Can Speak on Regarding Business Etiquette
- Essential Business Etiquette for Health Care Workers
This is a unique training that will help your employees work better as a team and make patients feel welcome in your office. This training has been given in hundreds of offices around the United States. As a result, it has been proven to reduce medical malpractice and lawsuits by one-third… Read more.
- Why Business Etiquette
Do you think that etiquette and manners don’t count? Ladders.com did a survey and asked companies what they thought. About 70% of high level managers said they would fire employees if they had bad office manners! This session will show companies the result of incivility in the office and how it can cost them thousands of dollars lost in sales or in employee turnaround.
- What is Etiquette?
Etiquette is not so much about picking up the right fork as it is about building relationships, being gracious and making employees and clients feel welcome and comfortable. In this session we will explore how incivility tears down relationships and how we can teach employees to be considerate, respectful and honest
- Difficult Situations
This module will cover a five step solution for those sticky situations in the workplace. Think of back to back meetings and being afraid of being late for the second meeting. Perhaps one of your employees is being offensive to coworkers. There are laws in the United States about discrimination in the workplace. These and many other difficult situations will be discussed.
Managers and employees must realize that all communications are public documents. Nothing is private anymore. Your emails or phone conversations may end up on YouTube! We will discuss how to write a proper email, conference call etiquette as well as usage of cell phones in the workplace.
There is a proper way to introduce your clients in business and social settings. In this module we will practice making correct introductions and what to do when you forget someone’s name. This will include introductions in the office, at conferences, at networking opportunities or in social situations.
- Business Social Situations
You socialize more than you think in business. There is the breakfast meeting, the power lunch, a business dinner, an invitation to your boss’s home, a cocktail hour, a formal dinner, and even that sports event. This module will help you feel assured when you meet and greet people, how to be a good host, learn how to make small talk, how to disengage a conversation and to create a positive image for yourself and your company.
- Dining Etiquette
Table manners matter! Although etiquette is more about the conversation at the table, you can be sure people are watching you. This module will discuss the place setting on the table. It will also discuss how to eat tricky foods. We will talk about how to choose a restaurant, how to pay the bill and when to stand or sit when someone leaves the table.
- International Etiquette
It’s global world! American companies are doing more and more business in other countries. People in other countries spend much time learning about American customs before they come here to do business. We should do the same. This is an extremely sensitive area and can really make or break a sale. From the time an employee leaves the office, gets on a plane, arrives at an international destination, meets and greets the client, he or she is being watched very carefully. Your client is deciding if he wants to do business with you. This session will address concerns to look for when traveling to another country to do business. You will be more aware of when to shake hands or bow, how to approach women in other countries and when it is appropriate to discuss business.
- Workplace Etiquette
Most workers spend forty or more hours with each other at work. It is almost like a second family. This session will discuss annoying office issues, offensive or disturbing personal issues, annoying office situations, general office manners, meeting with clients, and the business meeting.
- Enhancing Your Image
Every office has a culture, formal or informal or business casual. This module will cover office attire, body language, communicating clearly, and always being prepared to meet the client.
- The 24/7 Professional
When an employee leaves the office at 5:00 pm and walks out the door, he still represents his company. This session will make employees aware that talking about the company at a dinner party or while at Disneyworld, people are listening and you never know who those people are. You could be at a friend’s house for dinner and the conversation turns to what you do. Suddenly the guest you are speaking with has a need that your company can provide! How you conduct yourself for the rest of the evening counts! We will also cover the top ten business rules.
Call Essential Business Etiquette (585) 233-8651.